Return Policy

When you want to return your Cove & Huddle sofa, simply e-mail or call our customer service team and we will arrange for a pickup at zero cost to you. Once your mattress has been picked up, we will credit you the refund immediately. If you want to return your Cove & Huddle sofa due to a product defect, please follow the below steps in preparing your return. Terms and Conditions apply.

Step-by-step guide to prepare your returns

Step 1.

Take a photo of the mattress label

Take a photo of your mattress label on the products' box so we can identify the product batch

Step 2.

Remove Cover

Remove the mattress cover and place your Emma mattress in a bright room.

Step 3,

Take a horizontal photo of sofa

Take a horizontal photo of the sofa. The defect should be shown in the photo.

If you have more questions about our return policies, visit our FAQ page