FAQs

Emma Hybrid Mattress consists of six layers:

A soft Emma UltraDry cover that ‘breathes’, preventing stuffiness from ruining your sleep.

An adaptable layer works with AeroFoam to relieve pressure and reduce motion transfer for out-of-this-world comfort.

MemoryAdapt Foam adapts to your unique shape of your body and evenly distributes your weight across the mattress for total relaxation

The durable SupportBase foam provides you with the right level of firmness–without the dips and sinks. Lay back and move freely until you’ve found your best sleep position.

A mattress with 7 different zones (head, shoulders, upper back, lower back, hips, thighs, and feet) of infinity springs, each of which provide a specific type of support for the different parts of your body.

An anti-slip UltraDry bottom cover keeps your mattress perfectly positioned on the bed, all night every night.

In combination, the layers provide optimal ergonomic support and ensures spinal alignment. Additionally, Emma mattress adapts perfectly to any type of sleep position (i.e. side, stomach and. back) regardless of body weight, and provides premium cooling comfort while ensuring its durable stability. Our zero-motion technology alleviates motion transfer so that you won't be disturbed by your partner at night.

We have worked extremely hard to find and develop the perfect composition for our Emma mattress and the optimum balance between support and comfort, suitable for everybody types and sleep position. While most customers are very satisfied with the Emma mattress, there are of course exceptions. That is why we offer you our 100-day-stress-free sleep trial so you can decide for yourself.

Yes, the Emma mattress cover is treated with revolutionary Purotex® technology, weaving microcapsules of natural probiotics into the fabric structure. These natural probiotics not only clean up allergens in your mattress but also absorb humidity. But if you prefer a more comprehensive cover that is hypoallergenic, dust-mite proof, and water proof, it is advisable to check out the Emma antimites protector. It contains 100% natural probiotics that can effectively clean up allergens and is water proof.

Once your order has been successfully placed, we'll process your order as soon as possible. Generally, you'll receive your packages all in one delivery unless under special circumstances which we will call to notify you. One day prior to the delivery, you'll receive a call from our logistic partner to schedule your preferred time. As such, please ensure that the contact number you provide us or to our retailer is accurate. If you will not be in town during the delivery period, we ask that you provide a second contact person number. If our logistic partner is not able to contact you to get an affirmation regarding the delivery time and date, your mattress will not be delivered on the day itself even if it's scheduled. If that's the case, please contact us. Our standard delivery takes place between 9 am to 6 pm, from Monday to Friday. If you're unavailable on the weekdays, we'll be able to arrange for the package to be delivered to you on Saturday. Alternatively, you can have your lobby receptionist to sign the delivery for you. If you choose to do so, please contact us in advance so that we can notify our partner to leave your package at the reception and to confirm your authorization. If none of those options can meet your needs, we may be able to schedule a night time delivery for you. If you do require this service, please inform us in advance. However, we cannot guarantee that this service can be provided each time. Please note that if you'd agreed on a delivery date and time with our logistic partner and decided to change afterwards, there would be an additional charge of not less than $450 HKD. To avoid this, please contact our logistic partner or our customer support at 5808 0220 as soon as possible.

We offer a 15-year warranty on dimensional stability and durability of the core materials of our mattress products (Warranty is excluded for Emma Original and Smart). For more information please check our terms and conditions.

We believe that our mattresses provide the perfect night's sleep for 99% of our customers. The mattress industry is aimed at confusing customers with excess supply, pushy sales tactics and high prices. We want to make sure your mattress buying experience is as simple and carefree as possible. That is why we offer our customers the chance to test the Emma mattress for 100 days risk-free. If you do not enjoy it, just simply call or email us and we’ll pick it up free of charge